FAQs



We do our very best in order to keep our clients informed and up-to-date. If your question isn't answered below however, please do not hesitate to get in touch with our translation agency by email info@translationservices24.com or give as a direct call on +44 (0) 20 8677 3775 and our team will always be happy to answer all of your queries.

Prices

Our prices start from £0.10/word. The quote will however depend on a number of factors such as your target languages or the number of documents/files you need translating. There isn't a fixed price for translations and other language services that we provide. We have come to realise that this can be unfavourable for our clients, therefore we price each project separately, basing it on individual requirements. We are always transparent about the costs and offer a full price breakdown.

The price will depend on the target languages, the word count of the document as well as technicality. Our prices start as low as £0.09 per word. 

We often run promotions for new and existing clients. We do our very best to offer competitive rates, with excellent turnaround times. If your company requires translation services often, we would be happy to discuss special rates and a continuous partnership with you.

Getting a free quote with us is super-easy. Simply use one of the contact forms available where you can attach your files and send us a message. We will get back to you with an accurate quote in just 30 minutes! Alternatively, you can send us a direct email to info@translationservices24.com or call us on +44 (0) 20 8677 3775.

Both private clients and business clients can make payments through PayPal where most major credit/debit card are accepted. We also accept bank transfers and international bank transfers. 

Sending your documents

To contact us, you can simply attach your documents and send us a message using the contact forms available on the website (Yellow "Free Quote" button on the left). You can also email us directly at info@translationservices24.com

We work with all major file formats. We use the latest software which allows us to convert all file formats in order to provide the most accurate word count. We frequently use text file formats such as MS Office formats (Word, Excel, and PowerPoint etc.) PDF, JPEG. We also work with audio, image, web and movie formats.

 Security

Of course, we take security and confidentiality very seriously. The files that you send us will always be password protected within our systems. Not only this, but your dedicated account manager and the assigned translator who are bound by confidentiality agreements will be the only people to have access to your files. We always ensure the safekeeping of all documents and projects through our strict confidentiality policy. 

Yes. We’re happy to sign a non-disclosure agreement when requested.  

Delivery & Turnaround Times

The turnaround times depend on the volume of your project as well as its urgency and any deadlines that you might have. On average, we are able to turnaround 3,000 words within 24 hours. If your documents consist of more words, we will discuss the deadline with you based on your individual requirements. 

Yes. We do offer urgent translation services. In urgent cases, our team of professional translators can work on your project simultaneously in order to increase the word count and to deliver your documents on time without compromising on quality.

Quality

Your document will always be translated by a native linguist. All of our interpreters and translators are certified professionals with advanced degrees and experience within their fields of expertise. Your assigned project manager will ensure that the linguist is not only qualified, but that he or she has proven experience in the topic, region and language that you require. By individually matching you with the best linguist possible, your material will receive an authentic translation or interpretation, instead of a generic one. 

Each one of our clients will be met with an individual service, irrespective of how big or small their project is. Through this method of individualism, we have been able to work with some of the world’s largest brands. Quality and customer care is part of our ethos, and through our project management and tailored care you will be met with 100% accuracy. If required, we offer certified translation services, where certification is included in the price.

Other/Geneal

Yes. We offer a number of language services including translations, interpreting, DTP. You can find the full list of our services HERE.

Due to our extensive network of professional translators and linguists we are currently able to work to and from over 200 languages. 

For more information about our translation agency visit our about us page. Alternatively, you can contact an account manager for any questions you may have.

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